If you approve artwork but receive changes from your client, you can notify Gemini about the required artwork changes. Follow the steps below to learn how to notify us about additional artwork changes after approval.
Note: You must have already uploaded art files and have the most recent proof available to request a change. To learn how to upload artwork, refer to this article.
Caution: Additional costs will incur for making changes to previously approved artwork. You will also be responsible for half of the remake cost should any errors be found, or changes requested after production has begun.
1. Log into Partner Portal
2. Click the Orders tab at the top of the screen.
Note: For help navigating to quotes and orders via the Help and Support panel, view our article.
3. Look for your specific order. 
Tip: You can enter your Order ID or Job Name in the search bar at the top right to pull up your quote/order more efficiently.
4. Once you have found your specific order, click the black paper airplane button at the top right of your order to open it up in the Help and Support panel at the right of the screen.
5. Use the Help and Support panel to message us about the recent change(s). Enter as much information as you can.
6. Once you have finished entering your new change(s), click the red paper airplane button at the bottom right of the panel to send your message. A team member will response as soon as they can.
Note: Be advised the Help and Support panel is not a live chat.
If you have any questions or concerns while reviewing your art proof, you can send a message in the Help & Support panel by either entering your message in your order’s message panel or sending a new message by clicking the Start a New Message button.
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