Quote and Order Lead Times

Your Time Matters to Us

We're sharing our quote and order response times so that you don't have to wonder if we've received your request or not. 

The response times provided below are based on the average performance from last week and are subject to change. Please note that the lead times for processing your request may be reduced or extended depending on the complexity of the request. 

Updates on your order can be found under the Your Orders tab in Partner Portal. 

	For our U.S. Partners
PRODUCT CATEGORIES		Quote Response in Days	Order Response in Days
		From Request Received to Quote Sent	From Order Received to Order Shipped
Metal Products	Flat Cut Metal	<1	7
	Cast Metal	<1	10
	Fabricated Metal	<1	10
Plastic Products	GemLeaf, Metal on Acrylic, Laminate on Foam	<1	7
	Flat Cut Acrylic	<1	5
	Formed Plastic	<1	6
Plaques & Plates	Precision Tooled	1	12
	Cast	1	19
	Etched	1	12
	Custom Thin Gauge	1	12
	Stock Thin Gauge	1	6

 

	For our Canada Partners
PRODUCT CATEGORIES		Quote Response in Days	Order Response in Days
		From Request Received to Quote Sent	From Order Received to Order Shipped
Metal Products	Flat Cut Metal	<1	6
	Cast Metal *	<1	10
	Fabricated*	1	10
Plastic Products	GemLeaf, Metal on Acrylic, Laminate on Foam	<1	6
	Flat Cut Acrylic	<1	6
	Formed Plastic	<1	6
Plaques & Plates	Precision Tooled*	<1	11
	Cast*	<1	17
	Etched*	<1	10
	Custom Thin Gauge*	<1	12
	Stock Thin Gauge*	<1	6