Your Time Matters to Us
We're sharing our quote and order response times so that you don't have to wonder if we've received your request or not.
The response times provided below are based on the average performance from last week and are subject to change. Please note that the lead times for processing your request may be reduced or extended depending on the complexity of the request.
Updates on your order can be found under the Your Orders tab in Partner Portal.
Note: Response times are:
- Calculated within our office hours of 7am - 7pm M-F Central Time
- Excludes weekends and major recognized holidays
- Excludes time required for art layouts to be approved by you or your clients
- Excludes extended consultation time on a project to obtain details to provide a quote
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For our U.S. Partners |
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| PRODUCT CATEGORIES |
Quote Response in Days | Order Response in Days | |
| From Request Received to Quote Sent | From Order Received to Order Shipped | ||
| Metal Products | Flat Cut Metal | <1 | 7 |
| Cast Metal | <1 | 14 | |
| Fabricated Metal | <1 | 8 | |
| Plastic Products | GemLeaf, Metal on Acrylic, Laminate on Foam | <1 | 6 |
| Flat Cut Acrylic | <1 | 10 | |
| Formed Plastic | <1 | 8 | |
| Plaques & Plates | Precision Tooled | <1 | 10 |
| Cast | <1 | 13 | |
| Etched | <1 | 8 | |
| Custom Thin Gauge | <1 | 16 | |
| Stock Thin Gauge | <1 | 7 | |
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For our Canada Partners |
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|
| PRODUCT CATEGORIES |
Quote Response in Days | Order Response in Days | |
| From Request Received to Quote Sent | From Order Received to Order Shipped | ||
| Metal Products | Flat Cut Metal | <1 | 8 |
| Cast Metal * | <1 | 12 | |
| Fabricated* | 1 | 8 | |
| Plastic Products | GemLeaf, Metal on Acrylic, Laminate on Foam | <1 | 9 |
| Flat Cut Acrylic | <1 | 7 | |
| Formed Plastic | <1 | 4 | |
| Plaques & Plates | Precision Tooled* | 1 | 9 |
| Cast* | 1 | 12 | |
| Etched* | 1 | 8 | |
| Custom Thin Gauge* | 1 | 16 | |
| Stock Thin Gauge* | 1 | 7 | |
Please Note: Products referenced by * are subject to a longer shipping time of 7-10 days due to point of shipment. Ask your service rep for details.