We're sharing our quote and order turnaround times so that you always know your request has been received and when to expect to hear from us.
🔔Times reflect Last Week's Average & may vary based on order complexity🔔
We'll always keep you posted via the Your Orders tab in Partner Portal.
Lead Times (aka turnaround times) are based on:
- Our business hours: 7 am–7 pm Monday–Friday CT
- Exclude major holidays and weekends
- Art Proof revisions, Art Proof Approval Time, and Shipping Time are not included in the lead time calculation.
⭐ Have a complex or large request?
We welcome them — they may just need a little extra review and consultation
to make sure the pricing and product fit are right.
 |
For our U.S. Partners |
|
|
| PRODUCT CATEGORIES |
Quote Turnaround in Days | Order Turnaround in Days | |
| From Request Received to Quote Sent | From Order Received to Order Shipped | ||
| Metal Products | Flat Cut Metal |
2-3 |
6 |
| Cast Metal | 1-2 | 9 | |
| Fabricated Metal | 2-3 | 14 | |
| Plastic Products | GemLeaf, Metal on Acrylic, Laminate on Foam | 1-2 | 8 |
| Flat Cut Acrylic | 1-2 | 7 | |
| Formed Plastic | 2-3 | 9 | |
| Plaques & Plates | Precision Tooled | 2-3 | 14 |
| Cast | 2-3 |
15
|
|
| Etched | 2-3 | 11 | |
| Custom Thin Gauge | 1-2 | 10 | |
| Stock Thin Gauge | 1-2 | 4 | |
Lit Products |
Lit Fabricated | 1-2 | 13 |
| Lit Cast | 1-2 | 13 | |
| Lit Acrylic | 2-3 | 26 | |
| Lit Formed | 1-2 | 13 | |
 |
For our Canada Partners |
|
|
| PRODUCT CATEGORIES |
Quote Turnaround in Days | Order Turnaround in Days | |
| From Request Received to Quote Sent | From Order Received to Order Shipped | ||
| Metal Products | Flat Cut Metal | 1-2 | 6 |
| Cast Metal * | 1-2 | 7 | |
| Fabricated* | 1-2 | 14 | |
| Plastic Products | GemLeaf, Metal on Acrylic, Laminate on Foam | 1-2 | 7 |
| Flat Cut Acrylic | 1-2 | 7 | |
| Formed Plastic | 1-2 | 5 | |
| Plaques & Plates | Precision Tooled* | 1-2 | 14 |
| Cast* | 1-2 | 14 | |
| Etched* | 1-2 | 11 | |
| Custom Thin Gauge* | 1-2 | 10 | |
| Stock Thin Gauge* | 1-2 | 4 | |
| Lit Acrylic | 1-2 | 13 | |
| Lit Formed | 1-2 | 13 | |
Please Note: Products referenced by * are subject to a longer shipping time of 7-10 days due to point of shipment. Ask your service rep for details.
