How to Report an Issue

If you would like to notify us about an issue with your order, you can report the issue in Partner Portal. Follow these steps to learn how.

1. Log in to Partner Portal.

2. At the top of the screen, click on the Orders tab.

2. Click on Orders

3. Look for your order that has a Completed status from the list provided.

Tip: You can enter your Order ID or Job Name in the search bar at the top right to pull up your order more efficiently.

4. Once you have found your order, click the white Report an Issue button and click either Proceed to continue with reporting your issue and to open your order's Help & Support message panel, or Cancel to cancel reporting an issue.

Steps 3 & 4

5. Enter the details of your issue in your order's message panel and click the red paper airplane button to send your message for a team member to get back to you.

Note: The more details you provide about your issue, the better we can assist you. Be advised that the Help & Support panel is not a live chat so our team members will help you as soon as they can.

Tip: To view warranty orders, click the Warranty tab on the Help & Support panel at the right of the screen.

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