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How to Report an Issue

If you would like to notify us about an issue with your order, you can report the issue on Partner Portal. Follow these steps to learn how. 

 1. Log into Partner Portal. 

2.  Click the Orders tab at the top of the screen.   

3.  Look for your order that has a Completed status from the list provided under Your Orders.

Tip: You can enter your order’s ID, Job Name, or Reference Number into the search bar at the top right to pull up your order faster.  

4.  Once you have found your specific order, click the white Report an Issue button. Then click Proceed to continue with reporting your issue, opening your order's Help & Support message panel on the right. Click Cancel if you wish to cancel reporting an issue.  

Steps 3 & 4

5. Enter the details of your issue in your order's message panel and click the red paper airplane button at the bottom right of the panel to send your message.

Note: The more details you provide about your issue, the better we can assist you.

Tip: To view warranty orders, click the Warranty tab on the Help & Support panel at the right of the screen. 

 

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