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How to Re-Order a Past Order

Gemini's Partner Portal gives users the option to reorder past orders. Orders move to Completed status one business day after invoicing. 

1. Log in to Partner Portal. 

2. At the top of the screen, click the Orders tab. 

Tip: You can enter your Order ID, Job Name, or PO number in the search bar to locate your order.Order 10021950

3. Once you have found your order, click the Submit Re-Order button.

4. On the Submit Re-Order screen, you can update information on the order such as Job Name, PO #, and Shipping Location. You can add notes for our Customer Experience Team and upload current artwork, if needed. 

5. Once you have updated the desired information, click Place Order to submit the order.

6. If you have a question about an order, view the Orders tab, and locate the order you want to start a message on. Click the black paper airplane button on the order tile, and the Help & Support panel will appear on the right side of the screen for that particular order. Send a message in the message box and click the red message button to send your message. 

Note: The Help & Support panel is not a live chat. A Gemini team member will contact you as soon as possible through the Help & Support panel to answer your request.

 

 

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