How to Re-Order a Past Order

Gemini's Partner Portal gives users the option to re-order past orders. Orders will move to Completed status one business day after invoicing. Follow these steps to get started.

1. Log into Partner Portal.

2. Click the Orders tab at the top of the screen.

3. Look for your order that has a Completed status from the list provided under Your Orders.

Tip: You can enter your order’s ID, Job Name, or Reference Number into the search bar at the top right to pull up your order faster.

4. Once you have found your order, click the red Submit Re-Order button to be taken to your quote’s Submit Re-Order page.

5. Within the Submit Re-Order page, you can update information on your order such as its Job Name, PO #, and Shipping Location. You can add notes for our Customer Experience Team and upload current artwork if needed.

6. Once you have entered your updated information, click the red Place Order button to submit your order, or the white Edit Quote button to make more changes.

If you have a question about your particular order, click the black paper airplane button at the top right of your order. Alternatively, click the Start a New Message button with the black paper airplane icon on the Help & Support Panel at the right of the screen to contact your customer experience team.

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