--- title: Not Receiving Gemini Emails? Here's How to Troubleshoot description: "  With Outlook, you have four options to prevent signage@geminimade.com and donotreply@geminimade.com emails from landing in your junk mail.   Option 1: Mark the email as not junk   Option 2: Add to s" --- [Skip to content](https://hub.geminimade.com/knowledge/how-to-prevent-gemini-emails-from-landing-in-your-junk-mail#main-content) English Show submenu for translations ![Gemini Incorporated](https://hub.geminimade.com/hubfs/gemini-logo-horizontal-1.svg) Open main navigation Close main navigation - English Show submenu for translations Try the "Ask me anything" icon at the bottom right to use our AI search - There are no suggestions because the search field is empty. 1. [Gemini Product Guide](https://hub.geminimade.com/knowledge?hsLang=en) 2. [Partner Portal "How-To" Articles](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en) 3. [General](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#general) July 16, 2024 # Not Receiving Gemini Emails? Here's How to Troubleshoot Not receiving Gemini's automated emails? Here are areas we recommend you check before contacting Gemini Customer Support for assistance: - Check your spam folder - Check your email filters - **[Click here to jump to Outlook instructions.](https://hub.geminimade.com/knowledge/how-to-prevent-gemini-emails-from-landing-in-your-junk-mail#outlook)** - **[Click here to jump to Gmail instructions.](https://hub.geminimade.com/knowledge/how-to-prevent-gemini-emails-from-landing-in-your-junk-mail#gmail)** - Check your email settings to see if the sender has been blocked - Check your internet connection - Clear your cache and cookies - Scan device for malware - Contact your email service provider or IT support team #### How To Set Your Gmail Junk Filter 1. Login to your Gmail account. 2. Click on the **gear icon** in the right corner and click on the **See all settings** button. ![Junk Mail Screenshots](https://hub.geminimade.com/hs-fs/hubfs/Junk%20Mail%20Screenshots.png?width=688&height=318&name=Junk%20Mail%20Screenshots.png) 3. Select the **Filters and Blocked Addresses** and click **Create a new filter**. ![2](https://hub.geminimade.com/hs-fs/hubfs/2.png?width=688&height=317&name=2.png) 4. On the **From line**, set signage@geminimade.com and [donotreply@geminimade.com](mailto:donotreply@geminimade.com), and click on the **Create filter** button. ![3](https://hub.geminimade.com/hs-fs/hubfs/3.png?width=688&height=317&name=3.png) 5. A dialog box will appear with message criteria. Mark **Never send it to Spam** and **Also** **apply filter to matching conversations**. 6. Click **Create filter** to complete the setup. ![Junk Mail Screenshots (1)](https://hub.geminimade.com/hs-fs/hubfs/Junk%20Mail%20Screenshots%20(1).png?width=688&height=317&name=Junk%20Mail%20Screenshots%20(1).png)   --- #### Fours Ways to Set Your Outlook Junk Mail Filter With Outlook, you have four options to prevent signage@geminimade.com and [donotreply@geminimade.com](mailto:donotreply@geminimade.com) emails from landing in your junk mail.   ***Option 1: Mark the email as not junk*** 1. Open your **Junk Mail**. 2. Click on the **Home tab**. 3. Select the **Junk button** and then select **Not Junk**. ![5](https://hub.geminimade.com/hs-fs/hubfs/5.png?width=688&height=317&name=5.png) 4. A dialog box will appear, and **click okay**. ![6](https://hub.geminimade.com/hs-fs/hubfs/6.png?width=688&height=317&name=6.png)   ***Option 2: Add to safe sender list*** 1. Open your junk mail. 2. Right-click on the email and select **Junk**. 3. Click **Not Junk**. ![7](https://hub.geminimade.com/hs-fs/hubfs/7.png?width=688&height=317&name=7.png) 4. Click **OK** to add Gemini to your safe sender list. ![Junk Mail Screenshots (2)](https://hub.geminimade.com/hs-fs/hubfs/Junk%20Mail%20Screenshots%20(2).png?width=688&height=317&name=Junk%20Mail%20Screenshots%20(2).png)   ***Option 3: Review your mail rules*** 1. Click on the **Home tab** in Outlook. 2. Locate the **Rules button** and select **Manage Rules & Alerts**. Tip: If you can’t locate the rules button, it may be under the **Move button**. ![8](https://hub.geminimade.com/hs-fs/hubfs/8.png?width=688&height=317&name=8.png) 3. Check if you have any email rules for Gemini emails. If you do, remove them. Click **OK** to complete. ![10](https://hub.geminimade.com/hs-fs/hubfs/10.png?width=688&height=317&name=10.png)   ***Option 4: Add rules on Outlook.com*** 1. Open **Outlook.com** and enter your login information. 2. Click on the **gear icon** and click on **View all Outlook settings**. ![11](https://hub.geminimade.com/hs-fs/hubfs/11.png?width=688&height=317&name=11.png) 3. Select **Mail**, **Rules**, and click **Add new rule**. ![12](https://hub.geminimade.com/hs-fs/hubfs/12.png?width=688&height=317&name=12.png) 4. Name your rule and **add a 'from' condition** and **add a 'move to' action**. ![13](https://hub.geminimade.com/hs-fs/hubfs/13.png?width=688&height=317&name=13.png) 5. Click **Save** to create a new rule.   By creating these filters and checking your mail rules, Gemini emails should land in your inbox instead of your junk mail.  **Tip:** [If you have any questions, contact us through Partner Portal.](https://geminimade.com/partner/support/)   --- *6000.06* - [Quote and Order Lead Times](https://hub.geminimade.com/knowledge/quote-and-order-lead-times?hsLang=en) - [Partner Portal "How-To" Articles](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#main-content) - [FAQs](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#faqs) - [General](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#general) - [Artwork](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#artwork) - [Quoting/Ordering](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#quoting-ordering) - [Help & Support Messaging](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#help-support-messaging) - 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