Once your order has moved to our art layout team, your proof will be available on your Partner Portal account where you can request changes or give approval before your order moves to production. Follow the steps below to learn how to review your art proof in Partner Portal.
1. Log in to Partner Portal
2. Click on the Orders tab at the top of the screen.
Note: For help navigating between quotes and orders via the Help and Support panel, click here.
3. Find your specific order with the status Art Sent: Waiting For Customer Approval.
Tip: You can use the search bar to search for your specific order by typing its Order ID or Job Name and click Search or use the Needs Attention toggle in the Help & Support panel to help filter for art proofs needing approval along with other orders on hold.
4. Once you have found your specific order, click the black paper airplane button at the top right of your order to open it up in the Help and Support panel at the right of the screen. 
5. In the message panel, scroll until you find the red View Proof button. Click the button to be taken to the Art Approval page to review your art proof. 
6. On the Art Approval page, you can review and advise if your art proof needs any changes. Once you have finished reviewing your art proof, at the bottom of the page, you can either click the white Request Changes or red Approve button. 
a. If you clicked the Request Changes button, a note text box will appear below to enter the edits you want to make to your art proof. Below the provided text box is an Upload New Artwork hyperlink for you to submit any new artwork files if desired. Once you have finished making edits, click the Submit button at the bottom of the screen to proceed or the Back button to cancel the change request.
Note: There is no charge for the first revision, however any further revisions will be subject to a $20 charge. Once your art is approved, you will be responsible for half of the remake cost should any errors be found, or changes requested after production has begun.
b. If you have clicked the Submit button, a box will appear to verify you would like to continue. Click the OK button to proceed or the Cancel button to cancel.
Note: You can check the Help and Support panel to review which specific user in your account has requested changes or approved an art proof.
7. Once the art has been approved, your order will enter Order Started status to enter the production process.
Caution: Once you have approved your artwork, no further changes can be made to the specifications without incurring additional costs.
If you have any questions or concerns while trying to access and review your art proof, you can send a message in the Help and Support panel by either entering your message in your order's message panel or sending a new message by clicking the Start a New Message button with the black paper airplane icon.
Note: If you would like to notify an artwork change after approving an art proof, read our article.
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