How to Approve Art in Partner Portal

Once your order has moved to layouts, your art proof will be available on your Partner Portal account where you can request changes or give approval before your order moves to production. Follow the steps below to learn how to review your art proof in Partner Portal.

1. Log in to Partner Portal

2. Click on the Orders tab at the top of the screen.

Note: For help navigating between quotes and orders via the Help and Support panel, click here.

3. Within the order list provided under Your Orders, look for your specific order with the status Art Sent: Waiting For Customer Approval.

Tip: You can enter your Order ID, Job Name or Reference Number into the search bar at the top right to pull up your order faster. Additionally, you can use the Needs Attention toggle in the Help & Support panel to help filter for art proofs needing approval along with other orders on hold.

4. Once you have found your specific order, click on the order card to open the order details.

5. Once in the order details page, the Help & Support Panel will open. Click on the View Proof button.

6. On the Art Approval page, you can review and advise if your art proof needs any changes. Once you have finished reviewing your art proof, at the bottom of the page, you can either click the white Request Changes or red Approve button.

a. If you clicked the Request Changes button, a Notes text box will appear below for you to enter the edits you want to make to your art proof. Below the provided text box is a black Upload New Artwork link for you to submit any new artwork files if desired. Once you have finished making edits, click the red Submit button below to proceed or the white Back button to cancel the requested change.

Note: Once your art is approved, you will be responsible for half of the remake cost should any errors be found, or changes requested after production has begun.

b. If you have clicked the Submit button, a box will appear to verify you would like to continue. Click the OK button to proceed or the Cancel button to cancel.

Note: You can check the Help and Support panel to review which specific user in your account has requested changes or approved an art proof.

7. Once the art has been approved, your order will enter Order Started status to enter the production process.

Caution: Once you have approved your artwork, no further changes can be made to the specifications without incurring additional costs.

If you have any questions or concerns while trying to access and review your art proof, you can send a message in the Help & Support panel by either entering your message in your order's message panel or sending a new message by clicking the Start a New Message button with the black paper airplane icon to contact your customer experience team.

Note: If you would like to notify an artwork change after approving an art proof, read our article.

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