--- title: Shipping Frequently Asked Questions description: Most orders will ship via UPS ground, at our Guaranteed Ground freight rate, unless otherwise requested. Customers pay the freight, so it is the customer’s choice to ship via air freight if the order --- [Skip to content](https://hub.geminimade.com/knowledge/deliveries#main-content) English Show submenu for translations ![Gemini Incorporated](https://hub.geminimade.com/hubfs/gemini-logo-horizontal-1.svg) Open main navigation Close main navigation - English Show submenu for translations Try the "Ask me anything" icon at the bottom right to use our AI search - There are no suggestions because the search field is empty. 1. [Gemini Product Guide](https://hub.geminimade.com/knowledge?hsLang=en) 2. [Partner Portal "How-To" Articles](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en) 3. [Shipping](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#shipping) January 8, 2026 # Shipping Frequently Asked Questions ### **Frequently Asked Questions** | | | | --- | --- | | **How will my order be delivered?** | | | | *Most orders will ship via UPS ground at our Guaranteed Ground Freight rate unless otherwise requested. Customers pay the freight so it is the customer's choice to ship via air freight if the order is needed sooner.* | | | | | **Can I ship my order directly to my customer with no Gemini markings?** | | | | *Yes! We offer drop shipping options as well as "Blind Shipping," meaning your order will ship without Gemini markings.* | | | | | **Can I change the shipping address once my order has already been shipped?** | | | | *It depends. In some cases we may be able to request a redirect through the carrier; however, this does have an additional charge associated.* | | | | | **Can I get expedited shipping?** | | | | Many overnight, 2-day, and 3-day options are available on a case-by-case basis. Price, speed, and availability depend on product type, size, where it is shipping from, and/or where it is shipping to. Read more about expedited shipping [**here**](https://hub.geminimade.com/knowledge/expedited-freight-and-oversized-packaging?hsLang=en). | | | | | **Will my order ship oversized?** | | | | *Most Gemini products will ship oversized if any one dimension is greater than 30." For more information, see our [**Oversized Packaging**](https://hub.geminimade.com/knowledge/expedited-freight-and-oversized-packaging?hsLang=en) article.* |   ![US\_Flag](https://hub.geminimade.com/hs-fs/hubfs/US_Flag.png?width=39&height=26&name=US_Flag.png)**[For US Guaranteed Freight Rates, go here.](https://hub.geminimade.com/knowledge/guaranteed-ground-freight-us?hsLang=en)** ![Maple-Leaf-Icon\_Red](https://hub.geminimade.com/hs-fs/hubfs/Gemini%20Guide%20Images/Canada%20Images/Maple-Leaf-Icon_Red.png?width=40&height=40&name=Maple-Leaf-Icon_Red.png)[**For Canada Guaranteed Freight Rates, click here**](https://hub.geminimade.com/knowledge/guaranteed-ground-freight-canada?hsLang=en).   **Tip: [You can view the status of your order by visiting Partner Portal.](https://geminimade.com/partner/)** #### More Resources --- **[Partner Resources](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en)**   --- *6000.03* - [Quote and Order Lead Times](https://hub.geminimade.com/knowledge/quote-and-order-lead-times?hsLang=en) - 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[Trimless Channel Face Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#trimless-channel-face-lit) - [Lit Formed Plastic](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-formed-plastic) - [Lit Acrylic Face Lit (L-100)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-lit-l-100) - [Lit Acrylic Face and Halo Lit (L-200)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-and-halo-lit-l-200) - [Lit Acrylic Face and Side Lit (L-300)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-and-side-lit-l-300) - [Lit Acrylic Metal Face Side Lit (L-400)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-metal-face-side-lit-l-400) - [Lit Acrylic Side Lit (L-500)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-side-lit-l-500) - [Lit Acrylic Translucent Vinyl Face And Side Lit (L-600)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-translucent-vinyl-face-and-side-lit-l-600) - 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