We're ready to help you with your request and answer any questions you may have. Our support team is available via Partner Portal, email, phone, live chat, or fill out our contact form.
How to Contact Us in Partner Portal
Partner Portal allows you to create and manage quotes and orders with Gemini. Users can ask questions, seek clarification, or provide comments on any quotes or orders they have created. These messages can then be viewed in the Help & Support panel where you can view recent and past messages on your quotes and orders.
Tip: Learn how to connect with a team member for your specific quote or order questions in our article: How to Use the Help & Support Panel.
If you have a general question not related to a quote or order, you can connect with a Gemini team member through the help desk to help you. Just follow these simple steps to get started.
1. Log in to Partner Portal.
2. Click the Start a New Message button (the black paper airplane) on the far right under the Help & Support panel.
3. Fill in the subject and message line with the subject and contents of your request.
Tip: For any questions relating to a product, try referencing our Gemini Product Guide first. Gemini Product Guide contains product specifications, additional resources, and more.
4. After writing your question, click on the red paper airplane button to the right of the message box to send your message.
Your message will be reviewed and answered by one of Gemini's team members.
Note: Help Desk support is not a live chat, but our team members will respond as soon as they are able.
Phone and Email
United States: Gemini tiene representantes que hablan español disponibles.
Canada: Gemini offre un service bilingue à la clientèle. Pour ce service, veuillez nous contacter au 1.800.265.0426 et vous serez dirigé vers un représentant.
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Hours Monday - Friday: 7 am - 8 pm EST Saturday: 9 am - 1 pm EST |
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All Products Phone (800) 265-0426 |
All Products Email: Canada@GeminiMade.com |
Live Chat
To start a live chat with our team, click Chat in the lower right corner under the support tab of our website.
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Contact Form
To fill out our contact form, please click here and select a reason for contact to get in touch with our support team.
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