--- title: Contact Us description: We're ready to help you with your request and answer any questions you may have. Our support team is available via Partner Portal, email, phone, live chat, or fill out our contact form.    Partner Por --- [Skip to content](https://hub.geminimade.com/knowledge/contact-gemini#main-content) English Show submenu for translations ![Gemini Incorporated](https://hub.geminimade.com/hubfs/gemini-logo-horizontal-1.svg) Open main navigation Close main navigation - English Show submenu for translations Try the "Ask me anything" icon at the bottom right to use our AI search - There are no suggestions because the search field is empty. 1. [Gemini Product Guide](https://hub.geminimade.com/knowledge?hsLang=en) 2. [Partner Resources](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en) 3. [Partner General Resources](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#partner-general-resources) October 7, 2026 # Contact Us We're ready to help you with your request and answer any questions you may have. Our support team is available via Partner Portal, phone, or our contact form.  | **** **[Partner Portal](https://hub.geminimade.com/knowledge/contact-gemini#pportal)** | **** [**Phone USA**](https://hub.geminimade.com/knowledge/contact-gemini#USAphemail) | | --- | --- | | **** **[Phone Canada](https://hub.geminimade.com/knowledge/contact-gemini#canphemail)** | **[Contact Form](https://hub.geminimade.com/knowledge/contact-gemini#contactform)** | | [**Credit Contact**](https://hub.geminimade.com/knowledge/contact-gemini#credit) | |   ### How to Contact Us in Partner Portal Partner Portal allows you to create and manage quotes and orders with Gemini. Users can ask questions, seek clarification, or provide comments on any quotes or orders they have created. These messages can then be viewed in the Help & Support panel where you can view recent and past messages on your quotes and orders.  **Tip:** Learn how to connect with a team member for your specific quote or order questions in our article: **[How to Use the Help & Support Panel](https://hub.geminimade.com/knowledge/how-to-use-the-help-and-support-panel-in-partner-portal?hsLang=en).** If you have a general question not related to a quote or order, you can connect with a Gemini team member through the help desk to help you. Just follow these simple steps to get started.  1\. Log in to Partner Portal. 2\. Open the Help & Support Panel by clicking on the tab to the far right of the Dashboard.![](https://hub.geminimade.com/hs-fs/hubfs/image-png-Mar-19-2026-04-39-35-5692-PM.png?width=670&height=411&name=image-png-Mar-19-2026-04-39-35-5692-PM.png) 3\. Click the **Start a New Message** button (the black paper airplane) on the far right under the Help & Support panel.  ![](https://hub.geminimade.com/hs-fs/hubfs/image-png-Mar-19-2026-06-04-44-0574-PM.png?width=670&height=412&name=image-png-Mar-19-2026-06-04-44-0574-PM.png) 4\. Fill in the subject and message line with the subject and contents of your request.  **Tip:** For any questions relating to a product, try referencing our Gemini Product Guide first. Gemini Product Guide contains product specifications, additional resources, and more.  4\. After writing your question, click on the red paper airplane button to the right of the message box to send your message.  ![4. Send Message](https://hub.geminimade.com/hs-fs/hubfs/4.%20Send%20Message.jpg?width=255&height=352&name=4.%20Send%20Message.jpg)Your message will be reviewed and answered by one of Gemini's team members.  **Note:** Help Desk support is not a live chat, but our team members will respond as soon as they are able.     ### Phone *United States:* Gemini tiene representantes que hablan español disponibles. (Spanish-speaking representatives are available.) *Canada:* Gemini offre un service bilingue à la clientèle. Pour ce service, veuillez nous contacter au 1.800.265.0426 et vous serez dirigé vers un représentant. | **United States**![US\_Flag](https://hub.geminimade.com/hs-fs/hubfs/US_Flag.png?width=25&height=17&name=US_Flag.png) | | --- | | **Address** Gemini Corporate US 103 Mensing Way Cannon Falls, MN 55009 | | **Phone Coverage Hours** Monday - Friday: 7 am - 7 pm (Central) | | **Sign Letters & Logos** Phone (800) 538- 8377 | | **Plaques** Phone (877) 877-2922 | | **Thin Gauge Plaques** Phone (800) 395-2570 | | **Sign Distribution Products (Gemtrim, Duets, and Pronto)** Phone (800) 548-3356 |   | **Canada**![Maple-Leaf-Icon\_Red](https://hub.geminimade.com/hs-fs/hubfs/Gemini%20Guide%20Images/Canada%20Images/Maple-Leaf-Icon_Red.png?width=25&height=25&name=Maple-Leaf-Icon_Red.png) | | --- | | **Address** Gemini Canada 115 Diefenbaker Street Neustadt, ON N0G 2M0 | | **Hours** Monday - Friday: 7 am - 8 pm (Eastern) | | **Phone** | | **All Products** Phone (800) 265-0426 |     ### Contact Us To reach us on a specific topic, visit our **[Contact Us page](https://contact.geminimade.com)** to browse topic-driven pages and read Frequently Asked Questions that may help answer questions not related to a quote or order.    ### Credit Contact To submit a credit application, email your completed application to [credit@geminimade.com](mailto:credit@geminimade.com).        --- *6000.13* - [Quote and Order Lead Times](https://hub.geminimade.com/knowledge/quote-and-order-lead-times?hsLang=en) - [Partner Portal "How-To" Articles](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#main-content) - [FAQs](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#faqs) - [General](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#general) - [Artwork](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#artwork) - [Quoting/Ordering](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#quoting-ordering) - [Help & Support Messaging](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#help-support-messaging) - [Shipping](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#shipping) - [Account Management](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#account-management) - [Usability and Accessibility](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#usability-and-accessibility) - [Gemini Sign Assistant](https://hub.geminimade.com/knowledge/partner-portal-how-to-articles?hsLang=en#gemini-sign-assistant) - [Partner Resources](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#main-content) - [Partner General Resources](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#partner-general-resources) - [Partner Portal Release Notes](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#partner-portal-release-notes) - [International Partners](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#international-partners) - [Partner News](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#partner-news) - [Webinars](https://hub.geminimade.com/knowledge/partner-resources?hsLang=en#webinars) - [Plastic Letters and Logos](https://hub.geminimade.com/knowledge/plastic-letters-and-logos?hsLang=en#main-content) - [Flat Cut Acrylic](https://hub.geminimade.com/knowledge/plastic-letters-and-logos?hsLang=en#flat-cut-acrylic) - [Flat Cut PVC](https://hub.geminimade.com/knowledge/plastic-letters-and-logos?hsLang=en#flat-cut-pvc) - [Formed Plastic](https://hub.geminimade.com/knowledge/plastic-letters-and-logos?hsLang=en#formed-plastic) - [Metal Letters and Logos](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#main-content) - [Flat Cut Metal](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#flat-cut-metal) - [Cast Metal](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#cast-metal) - [Fabricated Metal](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#fabricated-metal) - [Blade Signs Non-Lit](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#blade-signs-non-lit) - [Metal Finishes](https://hub.geminimade.com/knowledge/metal-letters-and-logos?hsLang=en#metal-finishes) - [Laminate Letters and Logos](https://hub.geminimade.com/knowledge/laminate-letters-and-logos?hsLang=en#main-content) - [GemLeaf](https://hub.geminimade.com/knowledge/laminate-letters-and-logos?hsLang=en#gemleaf) - [Metal Laminate on Acrylic](https://hub.geminimade.com/knowledge/laminate-letters-and-logos?hsLang=en#metal-laminate-on-acrylic) - [Laminate on Foam](https://hub.geminimade.com/knowledge/laminate-letters-and-logos?hsLang=en#laminate-on-foam) - [Lit Letters and Logos](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#main-content) - [Lit Fabricated Metal Halo Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-fabricated-metal-halo-lit) - [Lit Fabricated Metal Face Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-fabricated-metal-face-lit) - [Blade Signs](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#blade-signs) - [Lit Cast Metal](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-cast-metal) - [Trimless Fabricated Metal Halo Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#trimless-fabricated-metal-halo-lit) - [Trimless Fabricated Metal Face Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#trimless-fabricated-metal-face-lit) - [Trimless Channel Face Lit](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#trimless-channel-face-lit) - [Lit Formed Plastic](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-formed-plastic) - [Lit Acrylic Face Lit (L-100)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-lit-l-100) - [Lit Acrylic Face and Halo Lit (L-200)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-and-halo-lit-l-200) - [Lit Acrylic Face and Side Lit (L-300)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-face-and-side-lit-l-300) - [Lit Acrylic Metal Face Side Lit (L-400)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-metal-face-side-lit-l-400) - [Lit Acrylic Side Lit (L-500)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-side-lit-l-500) - [Lit Acrylic Translucent Vinyl Face And Side Lit (L-600)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-translucent-vinyl-face-and-side-lit-l-600) - [Lit Acrylic Translucent Vinyl Face Lit (L-700)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-translucent-vinyl-face-lit-l-700) - [Lit Acrylic Translucent Vinyl Face And Halo Lit (L-800)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-translucent-vinyl-face-and-halo-lit-l-800) - [Trimless Lit Acrylic Halo Lit (L-900)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#trimless-lit-acrylic-halo-lit-l-900) - [Lit Acrylic Halo Lit (L-1000)](https://hub.geminimade.com/knowledge/lit-letters-and-logos?hsLang=en#lit-acrylic-halo-lit-l-1000) - [Plaques](https://hub.geminimade.com/knowledge/plaques?hsLang=en#main-content) - [Precision Plaques](https://hub.geminimade.com/knowledge/plaques?hsLang=en#precision-plaques) - [Cast Plaques](https://hub.geminimade.com/knowledge/plaques?hsLang=en#cast-plaques) - [Etched Plaques](https://hub.geminimade.com/knowledge/plaques?hsLang=en#etched-plaques) - [Bronze Memorials](https://hub.geminimade.com/knowledge/plaques?hsLang=en#bronze-memorials) - [Raised Print](https://hub.geminimade.com/knowledge/plaques?hsLang=en#raised-print) - [Thin Gauge Metal Signs](https://hub.geminimade.com/knowledge/thin-gauge-metal-signs?hsLang=en#main-content) - [Thin Gauge Metal Signs](https://hub.geminimade.com/knowledge/thin-gauge-metal-signs?hsLang=en#thin-gauge-metal-signs) - [Printed Dimensional Signage](https://hub.geminimade.com/knowledge/printed-dimensional-signage?hsLang=en) - [More Resources](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#main-content) - [Fonts](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#fonts) - [Paint](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#paint) - [Mounting and Installation](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#mounting-and-installation) - [Shipping](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#shipping) - [Cleaning and Maintenance](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#cleaning-and-maintenance) - [Warranty](https://hub.geminimade.com/knowledge/more-resources?hsLang=en#warranty) - [Search](https://hub.geminimade.com/knowledge/search?hsLang=en) [![Gemini Incorporated](https://hub.geminimade.com/hubfs/gemini-logo-horizontal-1.svg "Gemini Incorporated")](https://geminimade.com/signage/) Gemini, Inc. Help Center Copyright © 2026, Gemini Inc. ![AI Star](https://hub.geminimade.com/hubfs/Web%20Assets/breeze-star.svg) Ask me anything… ![Send](https://hub.geminimade.com/hubfs/Web%20Assets/breeze-send.svg)