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Account Services Frequently Asked Questions

   
Can I make payments online?
  Yes, we have an online Payment Portal available: https://portal2.ftnirdc.com/en/gemi
   
Can I review paid invoices via the Payment Portal?
  Not at this time. The service only allows open/unpaid invoices to be viewed at this time. Paid invoices can be requested via the Help & Support Panel in the Partner Portal or by calling our Account Services Team at 877-702-5559 ext. 1304.
   
What do I do if I've forgotten my login information?
  This happens to the best of us. Just give our Account Services Team a call at 877-702-5559 ext. 1304.
   
Why am I being asked to pay a deposit?
  Deposits are typically required on large orders. If a deposit is required on your order, our Account Services Team will reach out.
   
What payment options does Gemini offer?
 

Gemini offers a variety of payment options, including: 

  • Net Terms: Conveniently pay anytime 24/7 through Gemini’s Payment Portal via ACH or credit card with no additional fees. You can view invoices and balances, and select from several auto-payment options. An approved credit application is required, and invoices are due in 30 days.
  • Prepay Terms: The full amount of the order is paid before releasing to production. Payment can be made through Gemini’s Payment Portal via ACH or credit card 24/7.  
  • Credit Card Terms: Credit card information is required when the order is placed and the funds are reserved immediately for the full order amount. Funds are captured the day after shipping.
  • ACH Payments
  • Auto-Pay

Don't see your desired payment method listed? Call our Account Services Team at 877-702-5559 ext. 1304.
   

Does Gemini require a deposit on large orders? 

 

A deposit may be considered on any order over $1,500 upon review of order history, payment history, and overall experience together. Should a deposit be needed, a representative from Account Services will contact your Account Payable to discuss a payment arrangement.

A 50% deposit is typically requested, while large projects or special situations are often deserving of a customized plan to move the project along. As order history develops and with satisfactory payment history, deposits often become not needed.

Please contact our Account Services team through Partner Portal or with specific deposit questions.

United States

Department Phone Number
Account Services (800) 538-8377 x1304

Canada

Department Phone Number

All

 1 (800) 265-0426

 

Tip: Contact our Account Services Team through Partner Portal.