Account Services Frequently Asked Questions
Where do I send my credit application?
Completed applications can be emailed to credit@geminimade.com.
Can I make payments online?
Yes. Gemini offers an online Payment Portal: https://portal2.ftnirdc.com/en/gemi
Can I review paid invoices via the Payment Portal?
Not at this time. The Payment Portal only allows open/unpaid invoices to be viewed.
To obtain paid invoices, you can:
- Submit a request through the Help & Support Panel in the Partner Portal.
- Contact the Account Services Team at 877-702-5559 ext. 1304.
What do I do if I've forgotten my login information?
Contact the Account Services Team at 877-702-5559 ext. 1304 for assistance.
Why am I being asked to pay a deposit?
Deposits are typically required on large orders. If a deposit is required for your order, a member of the Account Services Team will contact you.
What payment options does Gemini offer?
Gemini offers several payment options:
Net Terms
- Requires an approved credit application.
- Pay anytime, 24/7 through Gemini’s Payment Portal using ACH or credit card.
- No additional fees.
- View invoices and balances online.
- Multiple auto-payment options are available.
- Invoices are due within 30 days.
Prepay Terms
- The full order amount must be paid before the order is released to production.
- Payments can be made 24/7 through Gemini’s Payment Portal using ACH or credit card.
Credit Card Terms
- Credit card information is required when the order is placed.
- Funds are reserved immediately for the full order amount.
- Funds are captured the day after shipment.
Additional Payment Options
- ACH Payments
- Auto-Pay
Don't see your preferred payment method listed? Contact the Account Services Team at 877-702-5559 ext. 1304.
Does Gemini require a deposit on large orders?
A deposit may be required for orders over $1,500, based on factors such as:
- Order history
- Payment history
- Overall business relationship
If a deposit is required, an Account Services representative will contact your Accounts Payable team to discuss payment arrangements.
Typically:
- A 50% deposit is requested.
- Large projects or unique situations may qualify for a customized payment plan.
As order history grows and payment history remains satisfactory, deposits often become unnecessary.
For specific deposit questions, contact the Account Services Team through the Partner Portal.
How do I contact Account Services?
United States
Account Services
Phone: (800) 538-8377 ext. 1304
Canada
All Inquiries
Phone: 1 (800) 265-0426