Account Services Frequently Asked Questions


Can I make payments online?
	Yes, we have an online Payment Portal available: https://portal2.ftnirdc.com/en/gemi

Can I review paid invoices via the Payment Portal?
	Not at this time. The service only allows open/unpaid invoices to be viewed at this time. Paid invoices can be requested via the Help & Support Panel in the Partner Portal or by calling our Account Services Team at 877-702-5559 ext. 1304.

What do I do if I've forgotten my login information?
	This happens to the best of us. Just give our Account Services Team a call at 877-702-5559 ext. 1304.

Why am I being asked to pay a deposit?
	Deposits are typically required on large orders. If a deposit is required on your order, our Account Services Team will reach out.

What payment options does Gemini offer?
	Gemini offers a variety of payment options, including: Net Terms: Conveniently pay anytime 24/7 through Gemini’s Payment Portal via ACH or credit card with no additional fees. You can view invoices and balances, and select from several auto-payment options. An approved credit application is required, and invoices are due in 30 days. Prepay Terms: The full amount of the order is paid before releasing to production. Payment can be made through Gemini’s Payment Portal via ACH or credit card 24/7. Credit Card Terms: Credit card information is required when the order is placed and the funds are reserved immediately for the full order amount. Funds are captured the day after shipping. *ACH Payments* *Auto-Pay* Don't see your desired payment method listed? Call our Account Services Team at 877-702-5559 ext. 1304.